Civil service reform bearing fruit, says ministry

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Addis Ababa, 26 June 2014 (WIC) – The civil service reform programs which are being implemented are beginning to bear fruits, Ministry of Civil Service (MoSC) said.

Various types of reform programs such as business process reengineering (BPR), Balanced Scorecard (BSC), Citizen’s Charter and Kaizen philosophy have been implemented with a view to improve public service delivery.

“There are improvements in service delivery and productivity of civil servants,” Mohammed Seid, communications and external relations director at MoSC, told WIC.

“Public satisfaction is also growing,” he said adding that there remain works to fully implement all the civil service reform programs.

“The progress the country has achieved in all fronts is one testimony to the success of the civil service reform being programs implemented,” Mohammed said.

However, he said the ministry will strengthen its effort and build the capacity of civil servants and better engage the general public to further improve public service.

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