ERCA welcomes taxpayers’ feedback to improve strives
Addis Ababa, 15 March 2014 (WIC) – The Ethiopian Revenues and Customs Authority (ERCA) says it is working to improve its services on the basis of feedbacks it receives from taxpayers.
ERCA Reform Implementation Director, Fikadu Weldesenbet told WIC that efforts were underway to provide efficient services for the taxpayers through building the capacity of employees and improving working procedures.
ERCA holds various discussions with stakeholders to identify the major problems with regard to its service delivery.
Fikadu said the platforms have helped the authority to draft new plans to improve its services, including preparations to introduce single window-service delivery.
He said the authority provides trainings to its employees to upgrade their skills and bring about attitudinal change which have proved vital in improving ERCA’s service delivery.
A ‘one to five’ grouping, which aims to share best practices between employees, has been introduced within the authority and about 1028 teams have been organized in such manner, Fikadu said. The grouping has so far helped the authority resolve problems encountered daily, he said.
The Ethiopian customs and revenue authority is striving to launch one stop services to the general tax payers society through designing a project which will be practical in the near future.
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